Business Testimonials

Review by: arek on 2001-01-03 00:40.
(reviewer registered on 2000-02-10 23:15:21, has visited 9 times since)
From: Brooklyn,Kings,NY
Business DSL customer
Contract was $100 per month (12 months)
From order to live: about 45 days
Telco party: Network Access Solutions

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

: "Good Coordination by INYC.com team"
: "A litlle pricey.."
: "Best DSL service yet"

I was PSN.NET customer since feb 2000. I moved in may, and my service was out for the next 6 months. I decided to dump psn (terrible customer service, tech support etc) and I was looking for a local isp. I found INYC.com, they had great sales team. My install took longer than usual due to me not providing all the info they asked. During the whole setup I was always notified about techs comming in and the schedule. My connection is 256k SDSL, great for my needs. Price was ok too. So far great experience. Several static IP addresses , web space, tons of email addresses, domain hosting. Highly recommended.

Review by: John Kotys on 2000-12-01 13:42.
(reviewer registered on 2000-12-01 13:26:52, has visited 1 times since)
From: New York,New York,NY
Business DSL customer
Contract price not specified.
From order to live: about 25 days
CLEC party: Network Access Solutions

Pre Sales information:

Install Co-ordination:

Connection reliability:

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(ratings match consensus)

: "Great Service, Fast Installation"
: "NONE"
: "Sign up now with these experts"

2 meg dsl line ordered and installed in less than 1 month!!! These guys know how to get you up and running; FAST. After our last isp went under, INYC looked like the way to go on paper and they didn't disappoint!!!

Review by: erics on 2000-11-09 20:06.
(reviewer registered on 2000-12-26 01:59:01, has visited 2 times since)
From: Brooklyn,Kings,NY
Contract was $199 per month (12 months)
Telco party: Bell Atlantic
CLEC party: Network Telephone Co.

Pre Sales information:

Install Co-ordination:

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(ratings match consensus)

: "wow"
: "they came thru"

Wow what a story ordered my NAS 512k SDSL line back in July. David Bruno almost within a week had a date for me. But unfortunately Bell(HELL) Atlantic decided to strike so my date was sent to hell. So after striking i got a date in September, Bell showed but some B.S. on my line so nogo. Bell had 3 appointment's after showed for two. I was ready to throw in the towel but INYC said that they would do everything that they could do. David Bruno came thru like "Superman" with a inside installation date for November 6, 2000. NAS guys showed up on time, and installed, configured my computer, router to work right away. Bottom line is that I don't think this line would have been installed if it was'nt for the INYC TEAM. My thanks again to David Bruno, Steven Bruno and the rest of INYC TEAM.

Review by: harry49273 on 2000-10-30 16:10.
(reviewer registered on 2000-10-30 15:59:14, has visited 14 times since)
From: Brooklyn,Kings,NY
Contract was $109 per month (12 months)
From order to live: about 12 days
Telco party: Bell Atlantic
CLEC party: Network Access Solutions

Pre Sales information:

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Connection reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

: "best service ever"
: "none"
: "very happy"

I would like to tell all of the wonderful experience I had with INYC...after researching a lot of different ISP`s in the area I found these guys through a friend..between coordinating the installs, provisioning the line and setting the appointments I am up, running, and thrilled. My installation took 12 days from the date the order was placed..wow that was after I found out installation can take 3-6 weeks I have a 256k SDSL line for my business and I am paying $109 a month ....installation and the router was free.I have had horror stories with another ISP but these guys are amazing, everyone there is so friendly and helpful, I feel more like a friend to INYC than a client..the customer support is impeccable .I never waited on hold (and I hate that more than anything in the world)..and the phone never rings more than once before I get through to somebody..their pop is located in midtown manhattan which probably explains why im having such good ping times.. thanks guys and keep up the good work

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

: "Great Service, Fast Installation"
: "NONE"
: "Sign up now with these experts"

2 meg dsl line ordered and installed in less than 1 month!!! These guys know how to get you up and running; FAST. After our last isp went under, INYC looked like the way to go on paper and they didn't disappoint!!!

Review by: jk on 2000-11-09 20:06.
(review was emailed in)
From: Brooklyn,Kings,NY
Contract was $199 per month (12 months)
Telco party: Bell Atlantic
CLEC party: Network Telephone Co.

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

Review by: haralds on 2000-10-23 21:58.
(review was emailed in)
From: Woodside,Queens,NY
Business DSL customer
Contract was $349 per month (12 months)
Telco party: Bell Atlantic
CLEC party: Network Access Solutions

Pre Sales information:

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(ratings match consensus)

: "Awesome service!"
: "Bell Atlantic sucks!"
: "Go with INYC, they got the job done!"

I first started looking for DSL when my Supervisor asked that we start
doing research on DSL for the office. We had enough with the expensive
T1 prices we were getting from Bell Atlantic. I narrowed down my choices
to a couple companies. I decided to go with INYC because the sales
person Tommy was a big help and answered a lot of questions I had.

We ordered a 1.5Mb SDSL line. It took 4 weeks for Bell Atlantic to show
up and do some wiring. It took about 10 days after that for INYC to get
the line working. It was a pain but Tommy was a big help, and supposedly
it was Bell Atlantic's fault in the end. We are very happy with our
line, and it is very fast.
See Full Discussion

Review by: centralsemi on 2000-07-20 09:24.
(reviewer registered on 2000-07-20 08:54:06, has visited 1 times since)
From: Smithtown,Suffolk,NY
Contract was $124 per month (24 months)

Pre Sales information:

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Tech Support:

Services:

Value for money:

(ratings match consensus)

: "Clear cut information, responsive and accurate sales team."
: "None so far"
: "Highly recommend them."

I recently brought INYC online for my company, Central Semiconductor Corporation. I was extremely hesitant in using a DSL solution for my corporation because of the horror stories I have read about DSL. Unfortunately we are in serious need for faster Internet access and the cost of a T-1 line is prohibitive.

I gave INYC a shot based on reviews that I found here at DSL Reports. I am glad that I gave them the chance because I now look loke the Internet Hero at my company.

Short and Simple:

1. They delivered what they said they would provide and were at my facility at the appointed time.

2. The installer knew what he was doing: Ran a line from the basement of the facility up into my server room.

3. The connection has been flawless.

4. These guys even helped my with some website difficulies I was having with another ISP. How is that for support?

Review by: (hidden by request) on 2000-06-16 17:18.
(review was emailed in)
From: New York,New York,NY
Business DSL customer
Contract was $295 per month (12 months)

Pre Sales information:

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Services:

Value for money:

(ratings match consensus)

: "You guys rock!"

Put an order early this year for a DSL services from these guys for our multiple rooms studio facility. I had first researched this dslreports.com site for a best rated service: from people's reports I tought they sounded to good to be true.

Nevertheless, we got hooked up even earlier than I anticipated. There was a minor problem with the initial setup with Northpoint which was taken care of on the next business day. Since then, we have all been able to access it from our multiple stations, it's one of these technological thing that one loves; you set it up and forget about it,
it's always there for you when you need it and it makes your life so
much easier. Hi five guys!

Review by: (hidden by request) on 2000-06-15 20:10.
(review was emailed in)
From: Smithtown,Suffolk,NY
Contract was $199 per month (12 months)

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

: "Reliable Connection"
: "Charges for DNS parking... : ("
: "Recommended. Provide great technical support and quick answers."

Excellent service. Charged for DNS parking was a small fee, but shouldn't cost anything. Excellent throughput and bandwidth. Recommended.

Review by: ManhattanCCNA on 2000-06-09 01:36.
(reviewer registered on 2000-06-09 01:19:37, has visited 6 times since)
From: New York,New York,NY
Contract price not specified. (12 months)

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

: "Great Ping times! under 35ms at most times, Great Tech Support and People over there."
: "Long Install, it took about 40 days instead of the 30 they promised."
: "Its great, speed is awesome, INYC people are allways there, and I feel like I have a friend in the business."

Hello my name is Glenn and I recently got my INYC DSL line in my house. I actually work from home so I needed a speedy line - 608kps down. The installation was a little rough, I had to stay home one day for bell atlantic then another day for the router install, it took about 40 days. But Let me tell you this: the people over at INYC are just incredible! There was not ONE time I was put on hold for too long and that's if I was even put on hold, I always had a friendly service guy from INYC call me and update me on the status. When I called to set up my emails, I asked if how much would I have to pay if I wanted more then 3 email accounts than they promised and this tech support person over there, Casadi I think, told me that I could have as many as I need as long that its reasonable, I have got about 15 email accounts with them for no charge, not to say the the price I am paying for such good DSL line is awesome! its all really great, my line is fast, I have only had it for less then a month but so far it hasn't been down or slow I usually get ping time of 30ms which is really great for what I do. Because if INYC I am able to study at home and get my CISCO certification right from home using online classes and working with the routers live online, INYC is really great, and as I always say, with INYC I feel like I have a friend in the businesses.

Feel Free to contact me at ManhattanCCNA@aol.com or my new INYC email account (one of them) glennm@INYC.com.

Thank you INYC, Thank you David, and Casadi you are really great!

Review by: bboggs on 2000-06-09 00:29.
(reviewer registered on 2000-06-09 00:19:23, has visited 15 times since)
From: San Marcos,San Diego,CA
Contract was $329 per month (24 months)

Pre Sales information:

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(ratings match consensus)

: "Blazing fast speed!"
: "Took a bit of time to get install in ."
: "Best DSL Service I have had yet."

After moving I needed to find a new ISP and I located INYC. After speaking with several very helpful individuals I decided to place an order. It took about 4 weeks to get my line installed. After which time it has been up and running ever since. I love the service, I have 1040Kbps SDSL line and it is screaming. I pay $329 a month and it worth eveyr penny. I received free equipment and no install charges also. Everyone I have talked to there has been quite helpful and very friendly. Working from home, I require dedicated fast access and they have definetly delivered! Prior to moving I lived in Northern California and used DNAI which was good service as well, however, the INYC support dept. has been much more helpful.

Brandon

Review by: flu_shot on 2000-05-23 09:10.
(review was emailed in)
From: Watertown,Middlesex,MA
Business DSL customer
Contract was $200 per month (24 months)

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(ratings match consensus)

David Bruno is an asset to his company! When all else failed he got my
dsl line installed when no other company could. I have to give INYC.COM
an A++++

Michael J. Demirdjian

Review by: dxt on 2000-05-22 12:39.
(review was emailed in)
From: Londonderry,Rockingham,NH
Business DSL customer
Contract was $99 per month (24 months)

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

: "Speaking to a live person when you have a question"
: "SW/HW upgrades - Would like to be notified as to when they will occur"
: "4.5 stars out of 5.0 (Everyone can always improve)"

To Whom it may concern,

This is a letter to share with you my experiences with INYC.

What I am about to tell you in this email is nothing I have not mentioned
before to Justin Kiliszek or to Oriya Pollok. The Main reasons we switched
to a DSL provider are Faster Access to The Web and reliable Email. Our
business depends upon 2 things in addition to the skills to do my job, they
are 1.)Reliable Phone/Fax service, and 2.) 365/24/7 Email service.

Many of our clients, with whom we do a tremendous amount of Business with
communicate with us via Email (Primarily). Given the competitive nature of
our industry, we have to be Faster & Better than the rest. Not having that
reliability, hinders our effectiveness of doing things faster and better
than our competition.

We checked around and INYC was Highly recommended. Any question was always
answered by Justin, Steve, or Oriya. Being able to speak directly with any
of these people is refreshing in this day and age of automated answering
services, voice mail, hold ques, etc. On this matter, A major thumbs up for
INYC, They answer the phones!

As with anything that works well, more people want to use it, so they
join/sign up, and as a result growth can be exponential, planned capacity
may not be enough. Approximately 2 weeks ago we had some issues with our
Email - after my inquires, the problem was promptly identified, solution
implemented and the services has been extemporary. We now have the Porches
of Email Servers - as a INYC Customer I have the ability to ad users,
forward and do many other things that I had to ask Oriya to do. His
thoroughness, in having the foresight to see the need for the Cobalt Mail
Servers (I call them the Porches of Email), get them installed and up and
running ASAP deserves recognition.

There is allot of Pressure that is put upon talented individuals, sometimes
we forget that, Oriya does an excellent job and while he is one person who
in my opinion does the tasks of 2-3 people. I know this from my personal
experience where I work. I believe his decision to push for the Porches of
Email Servers, will increase the reliability of Email and Limit the phone
calls he gets from customers like myself who can be extremely Demanding.

It takes a long time to build a great reputation, and a very short time to
obtain a bad reputation. INYC - you do allot of things the right way, keep
it up.

Sincerely,

Darius X. Thompson
Director of Technology
Microtech Consultants, Inc
603-421-0600, x-102
god@INYC.com

Review by: fstark on 2000-05-02 09:53.
(review was emailed in)
From: Irving,Dallas,TX
Business DSL customer
Contract was $99 per month (24 months)

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

: "Great customer support"
: "Not much, haven't had a chance to test line speeds very extensively"
: "Highly recommended. They are honest and straight-forward to deal with."

We contacted INYC in February for installation of a DSL circuit in Irving, TX. Steve Bruno was great to work with. He usually answered the phone when I called, but always returned messages I left. Definitely an A+ on the service end. The install was a bit rough, though. The CO in my area was apparently upgrading equipment which caused a 2 month delay. Locally, SWB was able to install DSL about a month before Covad which was very frustrating. I know it was frustrating to Steve at INYC, too. Also getting install dates was a bit of a nightmare in itself. For some reason INYC wasn't very in the loop, and SWB showed up to test the line unexpectedly, and 2 days early. Covad showed up a week later and did the install. The Covad tech, Don Clark, was fantastic. He was very knowledgeable, quick, and efficient. Our router's Crossover switch wasn't working properly, so he replaced it on the spot.

I would definitely recommend INYC to anyone. The customer service is very good. As for line speed we ordered an SDSL 192k circuit which they were running a special on for $99/month. Testing using DSL report's speed service usually gives us a reading of 150k to 160k. I'm not sure if we're getting as much as we're paying for or not. Any feedback on that would be great.

Again, INYC is highly recommended.

Review by: ron.muth on 2000-02-29 15:54.
(review was emailed in)
From: Astoria,Queens,NY
Contract was $99 per month (12 months)

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Value for money:

(ratings match consensus)

Dear Editor,

I promised INYC I would send you this review a couple of months ago. I had
totally forgotten about it until recently when we had to move one of our
Bell Atlantic Residential DSL circuits. Arranging with Bell Atlantic to move
this circuit took many hours of conversations with Bell, They had no idea on
how to move one of these circuits, when they finally figured it out, they
left the circuit down for over a week and when they brought it back up, it
was one of those DSL lines where you have to use this awful Poet software
where you actually have to "connect" to the internet each time you want to
use the DSL line.

This review is actually a chained together group of emails that I had with
Flashcom/COVAD and INYC. All I can say is that Flashcom and COVAD has the
worst customer service I have ever encountered and that INYC is on the ball,
I have had the INYC circuit for 3 months now, and have had only one problem
with it and it turned out to be Bell Atlantic being a pain in the a.. and
cutting my line because someone had forgotten to dot an "i" on a piece of
paper work.

Oh, BTW: I think that "Larry Webb" is a made up name by someone at Flashcom,
I could never get him on the phone and the "Webb" last name hints toward it
being some kind of WWW fake name.

Ron Muth
Integrated Solutions, Inc.
128 Filmore Street
Suite 210
Phoenixville, PA 19460
(610) 933-6839 x737
Fax: (610) 983-0272
ron.muth@isi-net.com
www.isi-net.com

source:dslreports.com